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CUSTOMER SERVICE
Returns and Exchanges Please send items in their original condition to Jack L. Marcus, Inc. with a copy of the receipt from your order. We recommend UPS or
U.S. Priority Mail so that packages can be traced. We will gladly accept returns for refund or exchange within 60 days of purchase.
Returns Address:
Jack L. Marcus, Inc. (Returns)
5300 W. Fond Du Lac Ave.
Milwaukee, WI 53216-1348
Shipping charges are not refundable. Returned merchandise must be in its original condition. Engraved, soiled, worn, laundered or damaged merchandise will
not be accepted for return and will be reshipped at the inmate's expense. We cannot accept merchandise for return or exchange after 60 days. Returns after
60 days will be held until payment arrangements have been made to return the merchandise to you. We will only hold merchandise for 60 days, and then it will
be destroyed. Upon receipt of the returned merchandise, we will issue a refund to the original buyer of the merchandise either by check or credit card credit
depending on the original form of payment. If you have chosen to exchange the merchandise, we will reship to you free of charge one time per order.
Because Jack L. Marcus, Inc. strives to offer the lowest possible prices for our merchandise, we can only accept merchandise for return or exchange that
has been shipped prepaid. If the merchandise is found to be defective or has been shipped in error, please contact our customer service department within 7
days and we will reimburse you for reasonable UPS shipping charges or issue a prepaid return label for UPS to pick up the merchandise. Please note that if
merchandise returned on a prepaid return label is found not to be defective, return freight charges will be deducted from the refund or added to the expense of
returning the merchandise back to you.
Returns of 10 or more items may result in a 15% restocking fee. UPS imposes a return fee for undeliverable and for refused packages. We reserve the right to
pass along these fees (up to $10) to the buyer.
Special Note Regarding Engraved Items: We cannot accept for return or exchange any item that has been engraved. If the item is defective and has been
engraved, please send it back along with a detailed explanation of the defect. Upon receipt, the merchandise will be tested. If it is found to be defective, we will
issue a refund, exchange or proceed according to the warranty policy. If it is not found to be defective, we will contact you to arrange for payment to return the
merchandise to you. We will hold merchandise for 60 days after which it will be destroyed. Please note that if any merchandise is returned on a call tag and is
found not to be defective, return freight charges will be deducted from any refund or added to the expense of shipping the merchandise back to you.
Discontinued or Out of Stock Items If an item has been discontinued or is out of stock, we will backorder the item if possible. If backorders are not allowed,
we will issue a store credit to be used towards a future purchase and notify you by mail. If store credits are not allowed, we will issue a refund for the item.
Order Cancellation or Modifi cation Because we process orders quickly, we ask that customers contact us immediately by e-mail or phone to modify or cancel
an order. Cancellations, modifi cations or inquiries should be e-mailed to customerservice@jacklmarcus.com or phoned in to 800-236-2611 Monday through
Friday 8:30 AM through 5:00 PM Central Time. We will do our best to assist you. Please note that when packages are refused, UPS imposes a return fee which
may be deducted from your refund.
Catalog Accuracy Please note that although every effort has been made to provide the most accurate and up to date information in our product descriptions,
manufacturers occasionally modify the packaging or specifi cations of an item without notice. We will do our best to update our website, notify our facilities and
inform our customers when changes occur. We apologize in advance for any inconvenience.
Accepted Forms of Payment Please send payment in the form of a money order or cashier's check. We also accept MasterCard and Visa for orders up to $375
by phone. We do not recommend that you send cash by mail.
Shipping Jack L. Marcus Inc. offers FREE shipping for all orders over $100.00, and a fl at fee of $5.00 for all orders under $100.00 being shipped to one
location within the continental U.S. Please allow 10-15 business days for delivery to the facility.
Contact Us We hope that you are not only satisfi ed, but happy with your purchase from Jack L. Marcus, Inc., and we hope that your shopping experience with
us is a pleasant one. We welcome your comments and suggestions. Please contact us at 800-236-2611 if you have questions about returns or exchanges, and
our customer service representatives will be happy to assist you. Thank you for choosing Jack L. Marcus, Inc.
Jack L. Marcus, Inc.
5300 W. Fond du Lac Avenue
Milwaukee, WI 53216
www.JLMarcusCatalog.com
Phone: 800-236-2611 Monday through Friday 8:30 AM 5:00 PM Central Time
Fax: 800-643-9992 24/7
E-mail: customerservice@jacklmarcus.com
Antennas ....................................Pgs. 3, 9
Athletic Shoes-Men's .................Pgs. 12, 13, 34, 36
Athletic Shoes-Women's ............Pgs. 25, 37, 38
Audio Accessories ......................Pgs. 5,9
Baseball Caps .............................Pg. 15
Batteries .....................................Pg. 10
Belts ...........................................Pg. 14
Blanket .......................................Pg. 26
CD Player ...................................Pg. 5
Calculator ...................................Pgs. 8, 10
Candy & Food Products .............Pgs
28, 29, 30
Cassette Player ..........................Pg. 5
Casual Shoes-Men's ...................Pg. 13
Clear Typewriters .......................Pg. 11
Clocks ........................................Pg. 8
Clock Radios ..............................Pgs.
10, 32
Coats ..........................................Pg. 15
Earplugs .....................................Pg. 27
Electronic Accessories ...............Pgs. 3, 4, 5, 7, 9
Rain Suits ..................................Pg. 15
Robes-Men's ..............................Pg. 15
Rugs ..........................................Pgs. 26, 32
Sandals-Men's ...........................Pg. 11
Sewing Repair Kit .......................Pg. 27
Shavers & Trimmers ..................Pgs. 8, 10
Sheet Set ....................................Pg. 26
Shirts & Tops-Men's ..................Pgs. 14, 16-19,
...................................................32, 33
Shirts-Women's .........................Pgs. 24, 32, 33
Shoelaces ...................................Pg. 13

Shorts-Men's .............................Pgs. 18, 32
Shorts-Women's ........................Pg.
24
Shower Bag ................................Pg. 27
Snacks .......................................Pgs.
28, 29, 30
Socks-Men's ..............................Pg. 20
Socks-Women's .........................Pg. 26
Storage Containers ....................Pg. 31
Sunglasses .................................Pg. 31
Surge Protectors ........................Pgs. 7, 9
Sweatpants ......................................Pgs. 16, 17, 33
Sweatshirts ......................................Pgs. 16,17, 33
T-Shirts-Men's .................................Pgs. 17, 18
T-Shirts-Women's ............................Pg. 24
Televisions .......................................Pgs. 3, 4, 32
Thermal Underwear-Men's ...............Pg. 20
Towels/Washcloth ............................Pg. 27
Typewriters ......................................Pg. 11
Typewriter Supplies ..........................Pg. 11
Typing Paper ....................................Pg. 27
Underwear-Men's .............................Pgs. 18, 19, 20
Underwear-Women's ........................Pg. 26
Video Accessories ............................Pgs. 3, 4, 9
Watches-Men's ................................Pgs. 8, 21
Watches-Women's ...........................Pg. 22
Weightlifting & Sports......................Pg. 31
Work Boots ......................................Pgs. 13, 36
Writing Supplies ..............................Pg. 27

Envelopes, Prepaid Postage .......Pg. 27
Extension Cords .........................Pg. 9
Fans ...........................................Pg. 7
Gloves ........................................Pg. 14
Grooming Supplies ....................Pgs. 7, 8 10, 40
Hair Dryer ..................................Pg. 8
Hats ...........................................Pg. 15
Headphones ...............................Pgs. 6, 8
Hot Pots .....................................Pg. 7
Jeans-Men's ...............................Pgs. 14, 33
Jeans-Women's..........................Pg. 24
Jewelry.......................................Pg. 23
Lamps ........................................Pgs. 7, 9, 32
Light Bulbs .................................Pgs. 7, 9
Mirror .........................................Pg. 27
Order Forms ...............................Pgs. 35, 39
Photo Albums ............................Pg. 27
Power Strip ................................Pg. 7
Radios ........................................Pgs. 5, 32
I N D E X