Placing an Order

The Jack L. Marcus Institutional and Commissary Sales Catalog is available for browsing at your convenience. We have no minimum order and our catalog can be used by anyone. Please be advised that facilities have unique restrictions regarding the merchandise that is allowed. Additionally, some facilities require an approval form in order to deliver merchandise to an inmate. If the approval form does not accompany the order, we cannot ship the merchandise.

While every effort is made to keep our computer records as up-to-date as possible, facilities rules change from time to time. For your protection, we encourage you to check with the facility before placing your order. We are not responsible for unauthorized merchandise. Please allow 15 days after receipt of your order for delivery (this includes package room processing).

There are 2 ways to place an order:

By Phone:
To place an order by phone, please contact our customer service representatives at 800-236-2611, Mon.-Fri. from 8:30 A.M. - 5:00 P.M. (CST). To expedite your order, please have your credit card information, id number (if applicable) and shipping information ready.

Please note that credit card orders are limited to $250 monthly per customer for each inmate.
To protect your personal information, all credit card orders must be phoned in.

By Mail:
For your convenience, you can create a printable order form by clicking here. Simply fill in the required information, include a money order or institution check (sorry, we do not accept personal checks) and mail to:

Jack L. Marcus, Inc.
5300 West Fond du Lac Avenue
Milwaukee, WI 53216-1348