Hassle Free Return Policy

Please send items to be returned to Jack L. Marcus, Inc. with a copy of the receipt from your order. We recommend shipping via UPS so that packages can be traced. Jack L. Marcus, Inc. will gladly accept returns for refund or exchange within 60 days of purchase.

Jack L. Marcus, Inc.
5300 West Fond du Lac Avenue
Milwaukee, WI 53216-1348

Please note that soiled, worn, laundered or damaged merchandise cannot be returned.
Upon receipt of the returned merchandise, we will issue a refund to the buyer of the merchandise either by check or by credit card credit. If you have chosen to exchange the merchandise, we will reship to you free of charge. We cannot accept merchandise for exchange after 60 days from the date of the order. Shipping charges are not refundable.

Because Jack L. Marcus, Inc. strives to offer the lowest possible prices for our merchandise, we can only accept merchandise for return or exchange that has been shipped prepaid. If the merchandise is found to be defective or has been shipped to you in error, please contact our customer service department and we will either reimburse you for reasonable UPS shipping charges or issue a call tag for UPS to pick up the merchandise.

For electronics purchases, TV’s can be returned 60 days from the date of order. When these time periods have expired, please contact the manufacturer for warranty information. Please note that damaged or misused merchandise will be reshipped at the inmate’s expense.